FAQs on IP Office

First things first. What is IP Office?

Good question. Part of Avaya Phone Systems, IP Office is a complete, all- in-
one communications solution. It is a fully integrated IP phone network for your
company.



Remind me what an IP phone network is.

Sure. It also gets called a converged network. Basically, it means that voices
and data are transmitted on the same network.



What does ‘all- in- one’ mean?

‘All- in- one” means that IP Office is a complete package: it has the features
you need, and advanced applications to help your business run smoother and more
efficiently.


Other companies offer limited IP capability, and make you buy more
devices if you want features like messaging, or a call center; standard features on
Avaya networks.



Advanced, eh? I like what I hear. Can you tell me more?

Sure, what you like to know?



Well, what sort of business is IP Office for?

Mainly smaller and mid- sized ones, around 40 to 50 employees, but IP Office
can support up to 360 users. IP office is ideal for business professional services,
banking, financial, insurance, manufacturing and distribution, retail, utility,
transportation, and healthcare.


IP Office works with businesses that have a single location and one that
have multiple locations.



You said something about advanced features. What are they?

IP Office supports a wireless network, has call center, messaging, and
improves the routing functionality of your network.



Call center, huh?

Yep, it’s a great application; when customers call your business, the call center
takes their information and sends it to the right agent.



I want IP phones for my business, but I have a whole system of regular phones
and a data network all ready in place. It seems a little wasteful and silly, not to
mention expensive, to replace my entire set- up.

You have nothing to worry about it; think of IP Office as an upgrade, not a
replacement. It supports traditional phones, so you can keep what you have.



How about this? I’m ready to upgrade my current system, and I know that I want
IP phone capabilities at some point, but I’m not sure that now is the right time.

My friend, IP Office is made for you. There are several companies in your same
situation, and Avaya knows this. Install IP Office now, and whenever you’re ready to
make the jump to IP phones, you can. IP Office can make it happen.

Cameron Elliott is an Telephony specialist at avaya voip phone systems where he extols the benefits of Avaya
Phone Systems